Terms of Service

1. Welcome to Renderly

Renderly is an AI-powered virtual staging platform designed for real estate agents, homeowners, landlords, and property managers. Our service digitally furnishes photos of empty rooms using artificial intelligence, producing photorealistic staged images suitable for real estate listings, rental postings, and marketing materials.

By creating an account or using Renderly in any way, including browsing the website, uploading photos, or downloading staged images, you enter into a binding legal agreement with Renderly (SystemizMyBiz Agency) governed by these Terms of Service.

2. Services Provided

Renderly provides an AI virtual staging platform that digitally furnishes photographs of empty or sparsely furnished rooms. Core capabilities include:

• AI-generated virtual furniture placement in uploaded room photos.
• Multiple interior design styles including Modern, Scandinavian, Mid-Century, Coastal, Industrial, and others.
• Photorealistic rendering with accurate lighting, shadows, and perspective.
• Delivery of MLS-compatible staged images optimized for real estate listings.
• Account dashboard for managing projects, downloading images, and reviewing order history.

Renderly reserves the right to modify, add, or discontinue features at any time. We will provide reasonable notice when changes materially affect paid plan functionality.

3. Account Creation

To access most features of Renderly, you must create an account. By creating an account, you represent and warrant that:

• You are at least 18 years of age. The platform is not intended for users under 18.
• All registration information you provide is accurate, current, and complete.
• You will maintain the accuracy of your account information and update it as needed.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You will not create more than one personal account. Multiple accounts for the same individual are not permitted.
• You will notify us immediately at hello@renderly.com if you become aware of any unauthorized use of your account.

Renderly is not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription and Payment Terms

Renderly offers the following plans:

All payments are processed securely by Stripe. By completing a purchase, you authorize Renderly to charge the applicable fee to your provided payment method.

• One-time payments (Starter and Professional plans) are non-refundable once the AI staging has been processed and images have been delivered to your account.
• Enterprise monthly subscriptions renew automatically on your billing date. You may cancel at any time from your account settings, and cancellation takes effect at the end of the current billing period.
• Renderly reserves the right to update pricing with 30 days advance notice via email or site notification. Existing Enterprise subscriptions will continue at their current rate until the next renewal after the notice period.
• In cases where a technical error on our part prevents delivery of your staged images, we will re-process your order or issue a credit at our discretion.

5. User Responsibilities

You are responsible for how you use Renderly and for all content you upload or share through the platform. You agree not to:

• Upload photos containing illegal content, including but not limited to content depicting exploitation, violence, or material that infringes on the rights of others.
• Upload photos for which you do not hold the necessary rights or permissions.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from the Renderly platform or its AI models.
• Resell or sublicense access to Renderly or provide unauthorized access to third parties.
• Use automated scripts, bots, scrapers, or crawlers to access or extract data from the platform.
• Circumvent or attempt to circumvent any usage limits, access controls, or security measures.
• Use Renderly for any unlawful purpose or in violation of any applicable local, provincial, national, or international law.
• Comply with MLS disclosure requirements in your jurisdiction when publishing virtually staged photos in property listings. Most MLS boards require staged images to be labeled as "virtually staged." You are solely responsible for compliance with these rules.

6. License to Use the Platform

Subject to your compliance with these Terms of Service, Renderly grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your personal or professional real estate activities.

Regarding the images you create through the platform:

• Staged output images you generate belong to you. You may use them freely for real estate listings, marketing materials, social media, and other commercial purposes.
• You retain full ownership of your original uploaded photos at all times.
• Renderly retains the right to use anonymized, non-identifiable data derived from platform interactions to train, improve, and optimize our AI models. This does not include your personal information or identifiable photos.

This license does not grant you any rights to reproduce, distribute, or create derivative works from Renderly's software, brand assets, or AI models.

7. Intellectual Property

All rights, title, and interest in and to the Renderly platform, including its software, source code, AI models, design, trademarks, brand assets, logos, and marketing materials, are and remain the exclusive property of Renderly (SystemizMyBiz Agency). Nothing in these Terms grants you ownership of or rights to Renderly's intellectual property beyond the limited license described in Section 6.

You retain all intellectual property rights to:

• Your original uploaded photographs.
• The staged output images generated from your photos using our platform.

If you believe any content on Renderly infringes your intellectual property rights, please contact us at hello@renderly.com with a description of the alleged infringement.

8. Data Use and Privacy

Your privacy matters to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

With respect to the photos you upload:

• Uploaded photos are processed automatically by our AI models. No Renderly staff member views your photos as part of the standard staging workflow.
• Photos are stored in temporary processing storage during and immediately after AI generation. They are not shared with third parties for commercial purposes.
• Source photos are deleted from temporary storage within 30 days of delivery unless retained in your account dashboard for your own reference.
• All photos are encrypted in transit (TLS/SSL) and at rest.

9. Support

Renderly provides customer support via email at hello@renderly.com. Support is available for all active account holders.

• Standard support: We aim to respond to all support requests within 48 business hours.
• Priority support: Professional and Enterprise plan users receive priority handling. We aim to respond to priority requests within 24 business hours.
• Support is provided in English. We will do our best to accommodate French-language requests from Canadian users.

Support is available Monday through Friday during regular business hours (Central Time, Canada). We do not guarantee same-day responses on weekends or statutory holidays.

10. Termination

Either party may terminate the relationship governed by these Terms of Service:

• By you: You may delete your account at any time from your account settings. Cancellation of an Enterprise subscription takes effect at the end of the current billing period. One-time purchases are non-refundable.
• By Renderly: We may suspend or permanently terminate your account immediately, without prior notice, if we determine that you have violated these Terms of Service, engaged in fraudulent or abusive behavior, or if required by law.
• We will attempt to provide reasonable notice before terminating accounts for less severe violations and will give you an opportunity to remedy the issue.

Upon termination of your account for any reason, your access to the platform and all associated features will cease immediately. Your personal data and uploaded content will be deleted from our systems within 30 days of account termination, in accordance with our Privacy Policy.

11. Limitation of Liability

The Renderly platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

• Renderly does not guarantee that the platform will be uninterrupted, error-free, or that AI staging results will meet your specific expectations for every image.
• To the maximum extent permitted by applicable law, Renderly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or related to your use of the platform.
• In no event shall Renderly's total liability to you for all claims arising out of or related to these Terms or your use of the platform exceed the total amount you have paid to Renderly in the twelve (12) months immediately preceding the claim.
• Renderly is not responsible for ensuring that your use of virtually staged photos complies with MLS regulations, real estate disclosure laws, or any other rules applicable in your jurisdiction. Compliance is your sole responsibility.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, Renderly's liability will be limited to the fullest extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Renderly, SystemizMyBiz Agency, their officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of or access to the Renderly platform.
• Your violation of these Terms of Service.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any content you upload, submit, or transmit through the platform.
• Your failure to comply with applicable MLS rules, real estate laws, or disclosure requirements.

Renderly reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims and not to settle any matter without our prior written consent.

13. Dispute Resolution

We hope to resolve any issues with you directly and amicably. If a dispute arises between you and Renderly, we ask that you follow this process:

• Informal resolution: Contact us at hello@renderly.com describing the nature of your dispute. We will make a good-faith effort to resolve the issue within 30 days.
• Binding arbitration: If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration administered in Winnipeg, Manitoba, Canada, in accordance with applicable arbitration rules. The arbitrator's decision shall be final and binding.
• Class action waiver: You agree that any dispute resolution proceeding will be conducted on an individual basis only. You waive any right to bring claims as a class, collective, or representative action.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal proceedings not subject to the arbitration provisions above shall be brought exclusively in the courts of Winnipeg, Manitoba, Canada.

If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Renderly with respect to your use of the platform and supersede all prior agreements and understandings.